This product is great. Mine arrived damaged at bottom apparently this is an issue with this products pkg as I've seen from numerous posts from others. Considering I paid $10 in shipping alone I did expect my item to be damaged. It does go on the hoof so I just transferred it into another jar and was able to remove the broken plastic bottom pieces. I was offered shipping refund after I reached out to Northeast Farrier but never received that credit so while initially I felt they had great customer service but never received the credit I'll say that based on shipping cost and damage I'll probably not order again.